Refund Policy

At omnibusgroup.uk, we are committed to providing high-quality professional services and ensuring customer satisfaction. This Refund Policy explains the circumstances under which refunds may be requested and processed.

By purchasing or using our services, you agree to the terms outlined below.

1. General Policy

Because our services involve professional time, administrative work, consultation, and the preparation or processing of information, refund eligibility depends on the stage of service delivery.

Each refund request is reviewed individually to ensure a fair outcome for both parties.

2. Eligible Refund Requests

A refund may be considered if:

• Payment was made in error.
• The same service was purchased more than once due to a technical issue.
• We are unable to provide the purchased service.
• The service has not yet commenced and a cancellation request is received promptly.

Approved refunds will be issued using the original payment method whenever possible.

3. Non-Refundable Services

Refunds will generally not be provided if:

• The requested service has already been completed or substantially performed.
• Work has commenced based on the information supplied by the customer.
• The customer fails to provide the information or documentation necessary to complete the service.
• The customer changes their mind after work has begun.
• Delays are caused by the customer or by circumstances beyond our reasonable control.

4. Service Cancellations

Customers wishing to cancel a service should contact us as soon as possible.

If the service has not yet started, we may approve a full or partial refund depending on the circumstances.

If work has already begun, any refund will be assessed based on the amount of work completed prior to the cancellation request.

5. Processing Time

Once a refund has been approved, it will generally be processed within 5–10 business days.

The time required for the refunded funds to appear in your account may vary depending on your payment provider or financial institution.

6. Payment Disputes

If you believe a payment has been processed incorrectly, please contact us before initiating a chargeback or payment dispute.

We are committed to resolving billing concerns promptly and fairly whenever possible.

7. Exceptional Circumstances

In certain situations, we may provide a full or partial refund at our sole discretion where exceptional circumstances exist and doing so is considered fair and reasonable.

8. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any revised version will become effective immediately upon publication on our website.

9. Contact Us

If you have any questions regarding this Refund Policy or wish to request a refund, please contact us:

Email: support@omnibusgroup.uk

Phone: +44 7931 215475