Privacy Policy

At omnibusgroup.uk, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how it is used, how it is stored, and the choices you have regarding your personal data.

By using our website or contacting us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

• Full name
• Email address
• Telephone number
• Billing information
• Information submitted through contact forms
• Communication records
• Any additional information you choose to provide when requesting our services

We also automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Date and time of access
• Referral source
• Website usage statistics collected through cookies and similar technologies

2. How We Use Your Information

Your information may be used to:

• Provide and manage our services
• Respond to enquiries and customer support requests
• Process payments when applicable
• Verify customer identity where necessary
• Improve our website and service quality
• Maintain website security and prevent fraudulent activity
• Comply with applicable legal and regulatory obligations
• Send important service-related communications

We will only process your personal information where we have a lawful basis to do so under applicable data protection laws.

3. Payment Security

Where payments are accepted through our website, transactions are processed securely by trusted third-party payment providers that comply with the Payment Card Industry Data Security Standard (PCI DSS).

Payment card information is encrypted during transmission using Secure Socket Layer (SSL) or Transport Layer Security (TLS) technology. We do not store complete payment card numbers, CVV codes, or sensitive authentication data on our own servers.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality, remember user preferences, analyse website performance, and enhance your browsing experience.

Cookies may include:

• Essential cookies required for website operation
• Performance and analytics cookies
• Functional preference cookies
• Security cookies
• Fraud prevention cookies
• Payment-related cookies provided by Stripe during secure checkout and fraud detection processes

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

5. Data Sharing

We do not sell or rent your personal information.

We may share information only when necessary with:

• Payment processing providers
• IT and website hosting providers
• Customer support service providers
• Professional advisers
• Government authorities or regulators where legally required

All third-party service providers are expected to protect personal information in accordance with applicable privacy laws.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide requested services
• Maintain customer records
• Comply with tax, accounting, and legal obligations
• Resolve disputes
• Enforce our agreements

When personal information is no longer required, it will be securely deleted, anonymised, or otherwise disposed of using appropriate security measures.

7. Data Security

We implement appropriate technical and organisational measures designed to protect personal information against:

• Unauthorised access
• Accidental loss
• Alteration
• Misuse
• Disclosure
• Destruction

Our security measures include encrypted communications, secure servers, restricted access controls, routine monitoring, and industry-standard cybersecurity practices.

8. Your Rights

Where applicable under the UK GDPR, GDPR, or other relevant privacy legislation, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal data
• Restrict or object to certain processing activities
• Request data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with the appropriate supervisory authority

We will respond to eligible requests within the timeframe required by applicable law.

9. International Data Transfers

Where personal information is transferred outside the United Kingdom or European Economic Area, we take appropriate safeguards to ensure your information receives an adequate level of protection, including contractual safeguards where required by law.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it promptly.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of any third-party websites they visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality. Any updated version will be published on this page with immediate effect upon posting.

13. Contact Us

If you have any questions regarding this Privacy Policy or our handling of personal information, please contact us:

Email: support@omnibusgroup.uk

Phone: +44 7931 215475